On Licence

The Zoo

Licence summary from On Licence, 29 September 2026

Premises
The Zoo
Address
10 - 11 Market Buildings Maidstone Kent ME14 1HP
Licence
Premises licence, 25/00598/LAPMV
Status
In force (register: Issued)
Issued
21 March 2025
Licensing authority
Maidstone Borough Council
Food hygiene rating
5 out of 5 (very good)

What the licence permits

Opening hours on the licence
Every day 09:00-07:00
Anything similar to E, F, or G
Every day 09:00-07:00
Sale or Supply of Alcohol
Every day 09:00-06:30
Late Night Refreshment
Every day 23:00-07:00
Films
Every day 09:00-07:00
Live music
Every day 09:00-07:00
Recorded music
Every day 09:00-07:00
Performances of dance
Every day 09:00-07:00
Licence conditions (8)
  1. Attached following hearing of 29th April 2024.
  2. A representative of the Premises Licence Holder will actively participate in the Nite Net radio system.
  3. There will be no entry or re-entry to the premises after 04:00hrs, other than for patrons that have remained in the designated area for smoking.
  4. All security staff will be clearly visibly identifiable and display their SIA licence card.
  5. Additional deployment of door staff shall be in accordance with a Security Policy that shall be agreed in advance with the police.
  6. A cooling down period of 15mins, prior to the end of session, shall be implemented during which sound levels shall be decreased, and alcohol sales shall cease in order to create a more calming atmosphere preparing for close and full dispersal of patrons."
  7. CCTV will be provided in the form of a recordable system, capable of providing pictures of evidential quality in all lighting conditions particularly facial recognition. a. Cameras shall encompass all ingress & egress points, and include all areas to which the public have access including all areas where alcohol is displayed. b. The CCTV shall be recording at all times that the premises are open to the public. c. Equipment must be maintained in good working order, be correctly time and date stamped, recordings MUST be kept on the hard drive and kept for a period of 31 days and handed to Police or Local Authority upon reasonable request. d. The Premises Licence Holder must ensure at all times that the DPS, or appointed member of staff, is capable and competent at downloading CCTV footage in a recordable format to the Police and Local Authority. e. CCTV images will be provided to the police and other responsible authorities as soon as practicable and in any case within 48 hours of a request for such images, subject of the provisions of the DPA. Door Staff will only be required to be in attendance in the evenings if more than 100 customers are expected to be on site at any given time. In the event that the expected number of customers on site at any given time is: (i) Between 100 and 150, one member of door staff will be on duty, (ii) For the period of time where the expected number on site is between 150 and 250 there will be 2 door staff and; (iii) For the period of time where the expected number on site is between 250 and 360 there will be 3 door staff. Door staff will remain on duty until close of the premises unless the number of customers fall below
  8. In that event the number of door staff required to be on duty will be reduced to one until close of the premises. A logbook - in either electronic or handwritten format - shall be kept detailing all incidents that involve any allegation of trouble involving members of the public that occur at the Premises. This will be a bound book if handwritten and will detail the following: a. The day, date and time of the incident b. The member of staff making the entry c. All members of staff involved in the incident d. An account of the incident e. Details of any persons injured, and the injuries sustained f. Any other details thought relevant. A Security Log will be maintained at the premises in written or electronic format. This log will show:- a) Time that member of security staff starts and finishes work b) Name c) SIA registration number A drugs policy will be produced by the Premises Licence Holder and agreed with the Police. All drinks intended for consumption on the premises, both alcoholic and non-alcoholic will be served in either polycarbonate or toughened glass. All bottled drinks usually drunk directly out of the bottle will be decanted into either polycarbonate or toughened glass. Only exception to the decant part of this condition will be champagnes, cocktails, wine and bottle service spirits. No open vessels, bottles or other type of container that contain, or have contained alcohol, will be allowed outside the licensed premises other than in an area covered by a current Pavement Licence issued for this licensed premises. All staff will be fully trained in their responsibilities under the Licensing Act and the training will be fully auditable and available to any responsible authority on request. It will be the responsibility of the premises licence holder to ensure that any queue forming at the entrance to the premises is orderly and supervised in such way so that it does not cause a nuisance to other nearby businesses, passing pedestrians and traffic. An audi

Licensed hours are the most a premises may open or trade under its licence, not its actual opening times.

Compiled from Maidstone Borough Council's public licensing register. The council's register is the authoritative record. https://onlicence.uk/premises/the-zoo-me14-1fcb8bf587